FAQs - Frequently Asked Questions

  1. How long does my order take to ship?
  2. What forms of payment do you accept?
  3. How do you ship the orders?
  4. Will my credit card information be secure?
  5. Can I get my order any faster?
  6. Can I ship my order to a different state or address from my billing address?
  7. I paid for next day air service and my order didn't arrive the next day after I placed the order, why?
  8. What if my item does not function upon receiving it?
  9. The status of my order states pending for the past 3-4 days, why?
  10. The status of my order is "Ready To Ship." What does that mean?
  11. Can I make a change on my order, add an item or make an address correction?
  12. How can I cancel my order?
  13. What is your exchange/return policy?
  14. Do you ship to Canada?
  15. Do you ship outside the U.S.? How much does it cost?
  16. Will I be emailed my tracking number once my order ships out?

  1. How long does my order take to ship?
    Attitude Line's shipping staff is dedicated to processing and shipping your order as quickly and efficiently as possible. Our general turnaround time is 1-3 Business days after your order has been placed. However, as with most online businesses, we ask that you allow up to 2-9 business days for delivery. We do not ship orders placed on the same day. Please be aware: Orders that consist of 3 or more items can take up 4-5 business days to ship after it has been placed. These orders take longer to prepare for shipment.

  2. What forms of payment do you accept?
    We accept all major credit cards such as Visa, MasterCard and American Express.

  3. How do you ship the orders?
    This is our standard shipping method:
    Orders shipped to street addresses in the continental U.S.: Shipped By FedEx, UPS or DHL Orders shipped to P.O. boxes and rural routes in the continental US: USPS Priority Mail Orders shipped to Hawaii, Alaska, and Puerto Rico: These orders must ship using Air service. We cannot ship using the standard ground method as it is not offered by any of the carriers we use. Air service must be selected to have the order ship out. P.O BOX Orders shipping to these States will ship by USPS Priority Mail.

  4. Will my credit card information be secure?
    Rest assured; you are visiting a secure site. All information submitted will be kept private and will not be released or sold.

  5. Can I get my order any faster?
    Have your order shipped to the billing address, make sure all information is accurate at check out and select one of the following expedited shipping methods at check out. For orders shipped to street addresses in the continental United States, we offer FedEx/UPS/DHL 3 Day 2 Day Air Service and/or Next Day Air Service. For PO boxes, rural routes and shipments to Hawaii, Alaska and Puerto Rico, we offer USPS priority mail which can take up to 5 business days for the order to arrive once it has been shipped.If you would like to use any of these methods, please indicate your choice in the Shipping Options section during Checkout.

    Please be aware that we cannot ship orders the same day that we receive them, so plan accordingly. Please also be aware that FedEx/UPS/DHL does not deliver on Saturday and Sunday. For this reason, a Next Day Air package shipped on Friday will arrive on Monday, and a 3 Day Select package shipped on Friday will arrive the following Wednesday. Again, please plan accordingly!

  6. Can I ship my order to a different state or address from my billing address?
    Sure, you certainly may ship to any address you wish. Please note if you ship to an alternative address, we may require additional identity verification. You may be contacted by our verification team - emails will be sent from Attitude Line. To expedite the processing of your order, please be available at the phone number or email address that you provide so that we are able to contact you if need be. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order or lead to cancellation of your order. We at Attitude Line apologize if this causes any inconvenience.

  7. I paid for next day air service and my order didn't arrive the next day after I placed the order, why?
    Next Day Air Service means your order will be shipped by that shipping method 1-3 days after the order has been placed. If your order happens to ship on a Friday, it will be delivered on Monday as we do not have FedEx/UPS/DHL deliver on weekends due to extra costs. If it ships on a Tuesday it should arrive the next business day, once the package is picked up by our carrier they are responsible for the package.

  8. What if my item does not function upon receiving it?
    All of our items are protected by a 30 Day Warranty. If your item arrives defective please contact one of our friendly Customer Service Representatives immediately in order to obtain further instructions. You can also visit our return policy page for further instructions.

  9. The status of my order states pending for the past 3-4 days, why?
    It can mean the following: There was a problem with your order when it was processed, your address did not match with what's on file with your credit card company or you did not type in the correct 3 digit Card ID on the back of your credit card.

    Due to the high amount of fraudulent orders originating from different billing and ship to addresses your order will need to be approved to ship by our verification process. All orders consisting of two different addresses will be delayed until they are verified by our staff. Our verification department will get in contact with you to verify the order.

    Please note that we may require additional identity verification. If further validation is needed you may be contacted by our verification team - emails will be sent from our customer service department. To expedite the processing of your order, please be available at the phone number or email address that you provide so that we are able to contact you if need be. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order.

  10. The status of my order is "Ready To Ship." What does that mean?
    This status means that your order has been processed and is being prepared to ship.

  11. Can I make a change on my order, add an item or make an address correction?
    Due to our high volume, all orders that are processed successfully go directly to the shipping floor within hours after the order is placed to get it shipped to you as quickly as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before processing your order.

  12. How can I cancel my order?
    Please contact customer service as soon as possible. Please be aware that once your item has shipped, the order cannot be canceled, so please try to be as sure as possible of the item you are ordering at the time of purchase.

  13. What is your exchange/return policy?
    Please click here to read our policy and instructions to know what you need to do in order to have your items exchanged or if you are returning your order for a refund or a store credit.

  14. Do you ship to Canada?
    Yes we do ship/offer shipping services to Canada. Please follow the instructions at check out and read our international shipping policy.

    1. You can place the order directly on Attitude Line using Pay Pal or Google Check out Option.

    2. All Canada Orders are shipped by FedEx/UPS/DHL International Economy or Priority Air Service (You will have to select the shipping method at check out). Canada shipping rates will be estimated at check out, the shipping rate that is quoted by the website is what will be charged and we are unable to refund any shipping charges or make exceptions. "Due to the High Shipping Costs, All International SALES ARE FINAL." This means we do not offer exchanges or refunds and our 30 Day Exchange or Return Policy does not apply to your order.

  15. Do you ship outside the U.S.? How much does it cost?
    Attitude Line ships all over the world.
    Due to our agreement with Pay Pal and Google Check out we are able to ship to most Countries as long as you place the order using any of these two checkout methods. The customer is responsible for all taxes, duties, and other fees that may apply upon delivery of order. Please check before you order.

  16. Will I be emailed my tracking number once my order ships out?
    Yes, you are emailed a tracking # once the order has been approved to ship, assigned a tracking # and handed over to the warehouse for shipment.

    Please Note: although your order has been marked shipped and you receive this email confirmation, please allow up to 48-72 hours for tracking activity to follow. There will be movement within that time frame.

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